Improving the Business Travel Experience

This project took place during a summer internship placement, where I was tasked to improve the mobile app’s UX/UI, conduct ongoing user research, and design a brand-new dashboard experience to help onboard conference organizers ahead of an upcoming fall event.

I kicked off the project by reviewing existing app screens and collaborating with the co-founder to outline key touchpoints, define personas for business travelers and conference organizers, and sketch wireflows for the conference manager dashboard.

I designed the UX for the mobile onboarding screens using minimal text and imagery to keep the experience fast and engaging for business travelers. I documented my UX recommendations directly in Adobe XD alongside low-fidelity mockups, breaking each note into two parts: the intended message or objective, and the actual proposed copy. These ideas were refined with the team and then handed off to UI partners for prototyping.

Building on early wireflow sketches, I designed a mid-fidelity dashboard for conference managers that focuses on intuitive navigation and clarity. These mockups aligned with user needs and were then handed off to conference organizers for prototyping and user testing.